Detailing Document Controllers

UK In-Country

REPORTS TO - Design Manager (indirectly reports
to Software Development Mgr)
MAIN INTERFACES - CTG Clients (Contractors &
Consultant Engineers), Directors, Managers,
Off-shore Team Leaders
QUALIFICATIONS - Technology / Engineering Degree or relevant experience
ISSUE DATE - 2 November 2007

• To manage the design information flow between Clients & Off-shore Teams.
• To liaise with, & assist the Design Manager(s) on day-to-day issues & challenges.
• To implement CTG software / tools & support customers in their use.

• Manage the inbound & outbound information flows (Drawings, RFI’s, RFC’s, etc.) predominantly using RDM (& where necessary Customer Extranets, Email, etc.) between Clients & our off-shore teams.
• Act as support to the DM in acting as the conduit between internal / external stakeholders & ensure effective communication takes place between all stakeholders.
• Provide general administration support as required by the DM.
• Act as support to the DM in manage the commercial aspects of the project, including invoicing & chasing payment.
• Implement & support CTG technology solutions internally & within Customer businesses.

• Manage the information process to ensure we are complying with business process / procedure and delivering in accordance with customer requirements.
• Continually strive to improve communication, processes, systems & tools across the business in conjunction with the management & broader teams.
• Promote knowledge sharing and learning.

• Excellent understanding of Technology & in particular the CTG systems & tools.

• Communicates accurately, concisely and in a timely manner, demonstrating effective listening skills.
• Works hard at adapting communication to suit different audiences.
• Communicates views & concerns openly, honestly & will constructively challenge others, handling disagreements & conflict effectively.
• Provides straightforward & accurate information about the most difficult & complex issues or policies.
• Builds relationships both within CTG and externally.

• Prepared to take initiative, a self-starter who always rises to the challenge.
• Always looking for the next challenge.
• Has a positive attitude to change & remains resilient & positive even when under considerable pressure.
• Must be a ‘finisher’ with great attention to detail & can effectively cope with setbacks.
• Prepared to make personal sacrifice to ensure a goal is achieved.
• Strives to fulfil own potential & continues to self-develop.
• Actively seeks opportunities for learning, & advancing professional qualifications.
• Willingness to develop & work in a team; encourages & adopts team goals; understands & appreciates others roles; learns from others.

• Has logical & organised approach in managing self & other stakeholders.
• Able to identify issues & opportunities & put in place pro-active plans to manage them.
• Highly competent in the application of IT skills.

• Understands the key measures by which his/ her performance will be measured.
• Works to ensure Client service is an integrated part of their work.
• Proactively drives through changes that bring about improvements.
• Actively works to improve the public perception of CTG.
• Can quickly gain a good understanding of Clients business and is responsive to Client needs.
• Establish regular contact with Clients. Keep them informed of progress, to ensure continued satisfaction.

• Is able to develop innovative solutions that directly contribute to CTG & the Client both in the short & medium term.
• Challenges traditional views & looks for improvement through adopting a new approach.